Returns
Return & Refund Policy
Last updated: March 12, 2024
As jewellery is a personal-use product, we follow a limited return and exchange policy.
Thank you for shopping at TRENDY GLITTERZ. We inspect every piece carefully before dispatch to ensure the highest standards of quality.
🔄 Eligible for Return / Exchange
A return or exchange may be considered if:
- You receive a wrong product.
- The product is damaged during transit.
- The product received has a manufacturing defect.
Important: Customers must contact Trendy Glitterz within 24 hours of delivery to report an issue.
❌ Non-Returnable Items
Returns and exchanges are generally not accepted for:
- Change of mind
- Wrong size selected by the customer
- Minor variations in colour due to lighting or screen settings
- Products showing signs of use, damage or alteration by the customer
- Items without their original packaging
- Sale, clearance or specially marked non-returnable products
📹 Unboxing Video Requirement
For damaged, missing or incorrect items, customers are strongly requested to record a continuous unboxing video from the time the parcel is unopened until the product is fully revealed.
The video may be required to verify the issue and process a return or exchange.
⚠️ Claims without sufficient proof may not be accepted.
🔁 Exchange Process
If your order is eligible for an exchange:
- Contact Trendy Glitterz within 24 hours of delivery.
- Share your order number, photographs/videos and details of the issue.
- Our team will review the request.
- If approved, instructions for returning the product will be provided.
- The replacement product will be dispatched after the returned item is received and verified.
Note: Exchange approval is subject to product availability.
💳 Refund Policy
If a refund is approved, the refund will be processed after the returned product is received and inspected.
Refunds, where applicable, will generally be made to the original payment method.
Shipping charges may be non-refundable, except where the issue is due to an incorrect, defective or damaged product supplied by Trendy Glitterz.
Processing Time: The time taken for the refund to reflect in your account may depend on your bank or payment provider.
❌ Cancellation Policy
Orders can be cancelled only before they are dispatched.
Once an order has been shipped, cancellation may no longer be possible.
To request a cancellation, please contact Trendy Glitterz as soon as possible with your order number.
Note: If an order has already been dispatched, the customer may need to receive the parcel and follow the applicable return/exchange policy.
📦 Damaged or Missing Items
If your parcel arrives damaged or an item appears to be missing:
- Do not discard the packaging.
- Take clear photographs of the parcel and packaging.
- Record an unboxing video whenever possible.
- Contact Trendy Glitterz within 24 hours of delivery with your order details and supporting evidence.
Our team will review the issue and assist you accordingly.
📞 Customer Support
For questions regarding shipping, returns, exchanges or cancellations, please contact Trendy Glitterz through our official customer-support channels:
- Email: trendyglitterzz@gmail.com
- WhatsApp: +91 9884110778
Tip: Please keep your order number ready when contacting us so we can assist you quickly.